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Refund & Return Policy
At Fern, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the conditions below.
1. Return Eligibility
Returns are accepted within 14 days of the delivery date.
To qualify for a return, items must:
- Be unused, unworn, and in original condition
- Include original packaging, labels, and tags
- Be free from stains, odors, or damage
Items marked as final sale or personalized products may not be eligible for return.
2. How to Request a Return
To initiate a return, please contact Fern customer support with the following information:
- Order number
- Full name
- Reason for return
- Photos of the item if necessary
Once approved, return instructions will be sent to you.
3. Refund Process
After the returned item is received and inspected, refunds will be processed to the original payment method.
Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact Fern within 48 hours of delivery.
We may request photos of the package and product for verification purposes.
5. Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized or custom-made products
- Used or washed items