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Shipping Policy

Thank you for shopping with Fern. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing and delivery.

1. Shipping Destinations

Fern currently ships orders within the United States (USA).

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2. Processing Time

All orders are processed within 1-3 business days after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may be slightly delayed.

Business days do not include weekends or public holidays.

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3. Shipping Methods & Delivery Times

Please note that delivery times are estimates and may vary depending on carrier operations and destination.

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4. Shipping Costs

Shipping fees are calculated at checkout based on the selected shipping method and delivery location.

Any available free shipping promotions will be clearly displayed on the website.

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5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

You may track your package directly through the carrier’s official tracking system.

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6. Shipping Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Fern is not responsible for packages delivered to incorrectly entered addresses.

If you notice an address mistake, please contact us immediately before the order is shipped.

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7. Delayed, Lost, or Stolen Packages

Fern is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

If your package is lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.

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8. Damaged Deliveries

If your package arrives damaged, please contact Fern within 48 hours of delivery and provide photos of the packaging and products.

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9. Contact Information

For any shipping-related questions, please contact our customer support team:

• Business Name: Fern
• Email: support@fern.com
• Response Time: Within 24-48 business hours